Msnaile Carbon Fiber Christmas Light Pole 4.7-24FT - Telescopic Hanger Tool
365-Day Warranty and After-Sales Support
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- Made of Carbon Fiber: The telescopic pole is made of carbon fiber material, which greatly reduces its weight while ensuring sufficient strength. Compared with other traditional aluminum pole, our light hanging extension pole is more convenient to use and has stronger corrosion resistance. The unique texture carbon fiber also enrich the stylish and modern look.
- Telescopic & High Strength: The 24 foot christmas light pole has 6 telescoping sections, each equipped with quick-release thumb buckle for easy control of telescoping and free positioning of the length. The high-strength carbon fiber pole body makes the extension pole more durable and stable, easy to reach high places to finish the housework and increase the work efficiency.
- Say Goodbye to Ladder: If you are still struggling to use a ladder to decorate the eaves or Christmas tree, retractable pole is definitely your best choice. It is convenient and safe so that you can easily say goodbye to the ladder. The length of the extendable pole can be freely adjusted according to different needs. With the standing height of the person, the height can reach 30ft, and can be freely positioned using buckle.
- Great Compatibility: The telescoping pole with hook has a wide range of uses with the 3/4 threaded tip is compatible with plenty of tool accessories, making it a must-have tool for the home and office. For example bird feeder, paint roller, cobweb duster, high ceiling light bulb changer, fruit picker and more. Doben telescoping pole makes housework easier and life better.
- After-Sale Service: The DOBEN team strictly controls the quality and details of the products to provide customers with high-quality products and service. We provide a 365-day warranty service. If you encounter any problems with our products please contact us positively, and we will provide you with satisfactory solutions as soon as possible.
Return Policy for Carbon Fiber Products
We aim to make returns as smooth as possible. Thank you for choosing Msnaile!
1. Eligibility for Returns
Items may be returned for a refund, exchange, or store credit within 365 days of delivery under the following conditions:
• The product is unused, unmodified, and in its original packaging (including all accessories, labels, and documentation).
• The product is defective or damaged upon arrival (see Section 3 for details).
• The item received is incorrect (e.g., wrong model, size, or color) due to our error.
Note: Custom-made carbon fiber products (e.g., personalized parts, bulk orders, or items modified to your specifications) are non-returnable unless defective.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
• Used or installed carbon fiber products (e.g., parts that have been mounted on a vehicle, cut, or altered).
• Custom or personalized items (as noted above).
• Products damaged due to improper installation, misuse, accidents, or neglect.
• Items without original packaging or missing components.
3. Defective or Damaged Items
If your carbon fiber product arrives defective, damaged, or with manufacturing flaws:
• Contact our customer service within 48 hours of delivery with your order number and clear photos/videos of the issue.
• We will assess the damage and provide a prepaid return label or arrange a replacement at no cost.
4. Return Process
To initiate a return:
1. Email our customer service at Msnaile@outlook.com with your order number, reason for return, and photos (if applicable).
2. Wait for approval: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package the item securely: Use the original packaging if possible. Write the RMA number clearly on the outside of the package.
4. Ship the item: For approved returns, you are responsible for return shipping costs (unless the return is due to our error or a defective item). We recommend using a trackable shipping method and insuring high-value items.
5. Refunds & Exchanges
• Refunds: Once we receive and inspect the returned item (typically within 3-5 business days of delivery), we will process a refund to your original payment method. Refunds may take 5-10 business days to appear in your account, depending on your bank or credit card provider.
• Exchanges: If you request an exchange (e.g., for a different size/model), we will ship the replacement once the returned item is received and inspected.
6. Restocking Fees
• A 15% restocking fee will apply to non-defective items returned without our error (e.g., change of mind). This fee covers processing, repackaging, and restocking costs.
• No restocking fee for defective items, incorrect shipments, or exchanges.
7. Contact Us
For questions about returns, please reach out to our team:
• Email: Msnaile@outlook.com
• Phone: [+852 47033436]
• Hours: Monday-Friday, 9:00 AM - 5:00 PM EST