Telescopic Tarp Poles, Canopy Adjustable Carbon Fiber Poles Set of 2, Portable & Lightweight Tent Tarps for Awning, Camping, Hiking 118"
365-Day Warranty and After-Sales Support
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- EXCELLENT MATERIAL - The tent pole is made of high quality 100% carbon content 46T carbon fiber material and the surface is treated with a special process, compared to standard metal tubes, carbon fiber pipes are 80% stiffer, 50% lighter and 200% more durable, can withstand strong wind and is strong and durable.
- Adjustable height: each tent support consists of 4 parts, up to 170 cm, you can determine the number of assembly according to your wishes and it is as strong as a complete pole. After disassembly, it takes up very little space, you can put it in a backpack.
- Wide range of uses: these tent poles can be used to support small tarps, tarpaulins, tents or awnings, etc. Can also be used as a fishing rod. They are suitable for hiking, camping, mountaineering, field work and geological exploration, etc.
- TEAR & NON-SLIP - The updated tip cover reduces slipping and prevents punctures when used directly to support tent, tarp or other shelters to protect your tarps.
- Special notes: Nails and ropes are not included with this product. In case of lightning strike, pull the mast in or remove immediately. Be careful to avoid electric shock caused by high voltage lines, exposure wires and cables. The carbon material conducts electricity well and has a 180 day guarantee. If you have any defect or dissatisfaction, please feel free to contact us.
Return Policy for Carbon Fiber Products
We aim to make returns as smooth as possible. Thank you for choosing Msnaile!
1. Eligibility for Returns
Items may be returned for a refund, exchange, or store credit within 365 days of delivery under the following conditions:
• The product is unused, unmodified, and in its original packaging (including all accessories, labels, and documentation).
• The product is defective or damaged upon arrival (see Section 3 for details).
• The item received is incorrect (e.g., wrong model, size, or color) due to our error.
Note: Custom-made carbon fiber products (e.g., personalized parts, bulk orders, or items modified to your specifications) are non-returnable unless defective.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
• Used or installed carbon fiber products (e.g., parts that have been mounted on a vehicle, cut, or altered).
• Custom or personalized items (as noted above).
• Products damaged due to improper installation, misuse, accidents, or neglect.
• Items without original packaging or missing components.
3. Defective or Damaged Items
If your carbon fiber product arrives defective, damaged, or with manufacturing flaws:
• Contact our customer service within 48 hours of delivery with your order number and clear photos/videos of the issue.
• We will assess the damage and provide a prepaid return label or arrange a replacement at no cost.
4. Return Process
To initiate a return:
1. Email our customer service at Msnaile@outlook.com with your order number, reason for return, and photos (if applicable).
2. Wait for approval: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package the item securely: Use the original packaging if possible. Write the RMA number clearly on the outside of the package.
4. Ship the item: For approved returns, you are responsible for return shipping costs (unless the return is due to our error or a defective item). We recommend using a trackable shipping method and insuring high-value items.
5. Refunds & Exchanges
• Refunds: Once we receive and inspect the returned item (typically within 3-5 business days of delivery), we will process a refund to your original payment method. Refunds may take 5-10 business days to appear in your account, depending on your bank or credit card provider.
• Exchanges: If you request an exchange (e.g., for a different size/model), we will ship the replacement once the returned item is received and inspected.
6. Restocking Fees
• A 15% restocking fee will apply to non-defective items returned without our error (e.g., change of mind). This fee covers processing, repackaging, and restocking costs.
• No restocking fee for defective items, incorrect shipments, or exchanges.
7. Contact Us
For questions about returns, please reach out to our team:
• Email: Msnaile@outlook.com
• Phone: [+852 47033436]
• Hours: Monday-Friday, 9:00 AM - 5:00 PM EST