Carbon Fiber Snow Roof Rake 24FT Extendable Roofs Solar Panels Cars
365-Day Warranty and After-Sales Support
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- 【Strong & Light Carbon Fiber】 Experience effortless snow removal with our advanced carbon fiber pole, engineered for exceptional rigidity and durability. Despite its strength, it is remarkably lightweight—significantly lighter than fiberglass or aluminum models. Clear heavy, wet snow for extended periods without arm fatigue, and with of bending or breaking.
- 【Soft EVA Foam Head】 The innovative rake head is constructed entirely from soft yet durable EVA foam. This surface-safe material is specifically engineered to remove snow from delicate surfaces without causing scratches or damage, ensuring complete safety on roof shingles, solar panels, cars, and RVs.
- 【Upgraded Lock‑Lock & Multi‑Size Options】 Solves the rotation problem of traditional carbon‑fiber telescopic poles after locking. The thumb‑controlled quick‑release buckle enables easy length adjustment. Offered in 16FT/24FT/30FT for all‑round snow‑clearing, perfect for car, RV, rooftop, solar‑panel and high‑canopy snow removal.
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【Hard‑Wearing for Cold Weather, Easy Storage】 Built to withstand harsh winter conditions, the entire snow rake resists rust and corrosion, and remains tough, without becoming brittle in freezing temperatures. After use, it collapses into a compact size for convenient storage in any garage or vehicle.
Return Policy for Carbon Fiber Products
We aim to make returns as smooth as possible. Thank you for choosing Msnaile!
1. Eligibility for Returns
Items may be returned for a refund, exchange, or store credit within 365 days of delivery under the following conditions:
• The product is unused, unmodified, and in its original packaging (including all accessories, labels, and documentation).
• The product is defective or damaged upon arrival (see Section 3 for details).
• The item received is incorrect (e.g., wrong model, size, or color) due to our error.
Note: Custom-made carbon fiber products (e.g., personalized parts, bulk orders, or items modified to your specifications) are non-returnable unless defective.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
• Used or installed carbon fiber products (e.g., parts that have been mounted on a vehicle, cut, or altered).
• Custom or personalized items (as noted above).
• Products damaged due to improper installation, misuse, accidents, or neglect.
• Items without original packaging or missing components.
3. Defective or Damaged Items
If your carbon fiber product arrives defective, damaged, or with manufacturing flaws:
• Contact our customer service within 48 hours of delivery with your order number and clear photos/videos of the issue.
• We will assess the damage and provide a prepaid return label or arrange a replacement at no cost.
4. Return Process
To initiate a return:
1. Email our customer service at Msnaile@outlook.com with your order number, reason for return, and photos (if applicable).
2. Wait for approval: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package the item securely: Use the original packaging if possible. Write the RMA number clearly on the outside of the package.
4. Ship the item: For approved returns, you are responsible for return shipping costs (unless the return is due to our error or a defective item). We recommend using a trackable shipping method and insuring high-value items.
5. Refunds & Exchanges
• Refunds: Once we receive and inspect the returned item (typically within 3-5 business days of delivery), we will process a refund to your original payment method. Refunds may take 5-10 business days to appear in your account, depending on your bank or credit card provider.
• Exchanges: If you request an exchange (e.g., for a different size/model), we will ship the replacement once the returned item is received and inspected.
6. Restocking Fees
• A 15% restocking fee will apply to non-defective items returned without our error (e.g., change of mind). This fee covers processing, repackaging, and restocking costs.
• No restocking fee for defective items, incorrect shipments, or exchanges.
7. Contact Us
For questions about returns, please reach out to our team:
• Email: Msnaile@outlook.com
• Phone: [+852 47033436]
• Hours: Monday-Friday, 9:00 AM - 5:00 PM EST