Carbon Fiber Dog Flirt Pole - 40In Telescopic 0.23LBS with 2 Toys & Ropes
365-Day Warranty and After-Sales Support
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- Great Flirt Pole for Dogs: The dog flirt pole is an excellent training tool that hangs a dog rope toy on a cord to stimulate your dog's natural instincts through chasing and tug-of-war games. The metal ring at the top of the pole rotates 360°, preventing tangling issues.
- Lightweight Carbon Fiber Construction: The flirt pole for large dogs is made of carbon fiber material, offering three times the strength of traditional metal flirt poles and eliminating the risk of breaking. Thanks to the lightweight nature of carbon fiber, the flirt pole weighs only 0.23 pounds, significantly reducing arm fatigue during interactive play with your dog.
- Two Dog Rope Toys and Two Cords: The dog pole toy set comes with two dog rope toys, allowing you to capture your dog's attention by switching toy colors and reigniting their curiosity. You can also replace them with other dog rope toys to create more play options. The set includes two cords of 35 inches and 20 inches in length, which can be swapped based on your dog's size to achieve the perfect interaction height.
- Easy to Store and Carry: This dog fishing pole features a retractable design, extending to 40 inches and collapsing to 17 inches. Both extending and collapsing can be done in one step, allowing you to start playing with your dog right away. It is convenient for outdoor use and storage. The non-slip EVA handle has an ergonomic wavy design, providing a comfortable grip and preventing it from slipping out of your hand during use.
- Easy to Use: The cords in the dog wand toy set has loops at both ends. Simply loop the smaller end onto the metal ring at the top of the flirt stick and the larger end onto the dog leash toy to start interacting with your dog. Since the flirt stick is designed to be telescopic, retracting it after extending to its limit might be a bit difficult. You can tap the flirt stick vertically against the ground to help it retract quickly, and this will not damage the flirt stick.
- 365-Day Quality Guarantee: From the date of purchase, we offer a 365-day quality guarantee. If any parts are damaged after purchase, we will provide free replacement parts or a refund.
Return Policy for Carbon Fiber Products
We aim to make returns as smooth as possible. Thank you for choosing Msnaile!
1. Eligibility for Returns
Items may be returned for a refund, exchange, or store credit within 365 days of delivery under the following conditions:
• The product is unused, unmodified, and in its original packaging (including all accessories, labels, and documentation).
• The product is defective or damaged upon arrival (see Section 3 for details).
• The item received is incorrect (e.g., wrong model, size, or color) due to our error.
Note: Custom-made carbon fiber products (e.g., personalized parts, bulk orders, or items modified to your specifications) are non-returnable unless defective.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
• Used or installed carbon fiber products (e.g., parts that have been mounted on a vehicle, cut, or altered).
• Custom or personalized items (as noted above).
• Products damaged due to improper installation, misuse, accidents, or neglect.
• Items without original packaging or missing components.
3. Defective or Damaged Items
If your carbon fiber product arrives defective, damaged, or with manufacturing flaws:
• Contact our customer service within 48 hours of delivery with your order number and clear photos/videos of the issue.
• We will assess the damage and provide a prepaid return label or arrange a replacement at no cost.
4. Return Process
To initiate a return:
1. Email our customer service at Msnaile@outlook.com with your order number, reason for return, and photos (if applicable).
2. Wait for approval: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package the item securely: Use the original packaging if possible. Write the RMA number clearly on the outside of the package.
4. Ship the item: For approved returns, you are responsible for return shipping costs (unless the return is due to our error or a defective item). We recommend using a trackable shipping method and insuring high-value items.
5. Refunds & Exchanges
• Refunds: Once we receive and inspect the returned item (typically within 3-5 business days of delivery), we will process a refund to your original payment method. Refunds may take 5-10 business days to appear in your account, depending on your bank or credit card provider.
• Exchanges: If you request an exchange (e.g., for a different size/model), we will ship the replacement once the returned item is received and inspected.
6. Restocking Fees
• A 15% restocking fee will apply to non-defective items returned without our error (e.g., change of mind). This fee covers processing, repackaging, and restocking costs.
• No restocking fee for defective items, incorrect shipments, or exchanges.
7. Contact Us
For questions about returns, please reach out to our team:
• Email: Msnaile@outlook.com
• Phone: [+852 47033436]
• Hours: Monday-Friday, 9:00 AM - 5:00 PM EST