Msnaile Carbon Fiber Extension Pole 12-30FT - Telescoping Multi-Use Pole
365-Day Warranty and After-Sales Support
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- 【Carbon Fiber Material】Compared with aluminum, carbon fiber has higher strength and rigidity. Our extension poles are made of carbon fiber material which can providing super high strength and durability, preventing bending and breaking under heavy pressure or harsh environments.
- 【Telescopic & Easy to Use】 Free positioning snap retractable design, you can adjust freely according to the length needs. The sturdy pole features quick-release thumb lever clasps for easy extension control. Our telescopic pole has 6 sections, the height can be easily adjusted between 4.7 to 24 FT.
- 【Lightweight & Portable】This telescoping pole weighs only 1.4kg/3.12lbs, half the weight of an aluminum extension pole! It will help you use it with less effort. The telescopic Pole measures only 4.7 ft after shrinkage and each pole comes with a dust protective cover easy to storage and carry.
- 【Universal Fit & Widely Use】Our extendable pole feature 3/4" universal threaded head that matches all tool heads of this model, such as paint rollers, squeegees, cobweb dusters, ceiling fan dusters, chicken feather dusters, fruit pickers, light bulb changers, mops, brooms. It helps you easily accomplish hard-to-reach tasks: reaching high ceilings, painting walls, dusting light bulbs, cleaning house roofs, washing windows, hanging light and more!
- 【Rust-resistant & Strong】Our telescopic poles won't rust and are durable, making them a common tool that every family deserves. Note: *We provide up to 1 year replacement service. Besides, we are constantly optimizing and improving the details of our products. Your any suggestion may help us to improve the products. Therefore, if you have any questions, please let us know and we will provide you with the best service.
Return Policy for Carbon Fiber Products
We aim to make returns as smooth as possible. Thank you for choosing Msnaile!
1. Eligibility for Returns
Items may be returned for a refund, exchange, or store credit within 365 days of delivery under the following conditions:
• The product is unused, unmodified, and in its original packaging (including all accessories, labels, and documentation).
• The product is defective or damaged upon arrival (see Section 3 for details).
• The item received is incorrect (e.g., wrong model, size, or color) due to our error.
Note: Custom-made carbon fiber products (e.g., personalized parts, bulk orders, or items modified to your specifications) are non-returnable unless defective.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
• Used or installed carbon fiber products (e.g., parts that have been mounted on a vehicle, cut, or altered).
• Custom or personalized items (as noted above).
• Products damaged due to improper installation, misuse, accidents, or neglect.
• Items without original packaging or missing components.
3. Defective or Damaged Items
If your carbon fiber product arrives defective, damaged, or with manufacturing flaws:
• Contact our customer service within 48 hours of delivery with your order number and clear photos/videos of the issue.
• We will assess the damage and provide a prepaid return label or arrange a replacement at no cost.
4. Return Process
To initiate a return:
1. Email our customer service at Msnaile@outlook.com with your order number, reason for return, and photos (if applicable).
2. Wait for approval: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package the item securely: Use the original packaging if possible. Write the RMA number clearly on the outside of the package.
4. Ship the item: For approved returns, you are responsible for return shipping costs (unless the return is due to our error or a defective item). We recommend using a trackable shipping method and insuring high-value items.
5. Refunds & Exchanges
• Refunds: Once we receive and inspect the returned item (typically within 3-5 business days of delivery), we will process a refund to your original payment method. Refunds may take 5-10 business days to appear in your account, depending on your bank or credit card provider.
• Exchanges: If you request an exchange (e.g., for a different size/model), we will ship the replacement once the returned item is received and inspected.
6. Restocking Fees
• A 15% restocking fee will apply to non-defective items returned without our error (e.g., change of mind). This fee covers processing, repackaging, and restocking costs.
• No restocking fee for defective items, incorrect shipments, or exchanges.
7. Contact Us
For questions about returns, please reach out to our team:
• Email: Msnaile@outlook.com
• Phone: [+852 47033436]
• Hours: Monday-Friday, 9:00 AM - 5:00 PM EST